Pranamya Financial Services

Investor Charter – Investment Adviser (RIA)

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A. Vision

To promote transparency and fairness in the conduct of investment advisory services and to protect the interests of investors in the securities market.

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B. Mission

To ensure the highest standards of integrity, diligence, and professional ethics while providing unbiased investment advice and helping investors achieve their financial goals through informed decisions.

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C. Details of Business Transacted by Pranamya Financial Services with Investors

1. Client Onboarding:

   • Sharing of the Investor Charter, Disclosure Document, and Client Agreement.

   • Conducting KYC and risk profiling before offering any investment advice.

2. Agreement and Risk Profiling:

   • Execution of a written/digital Client Agreement outlining the scope, fee, and responsibilities.

   • Assessing the client’s financial situation, risk appetite, and investment objectives prior to advice.

3. Advisory Service:

   • Providing independent, unbiased advice aligned with the client’s goals.

   • No commission or incentive is received from any product issuer or distributor.

4. Periodic Review:

   • Conducting periodic portfolio and suitability reviews as per the agreement.

   • Providing performance and valuation reports when required.

5. Grievance Redressal:

   • Addressing complaints within 30 calendar days from receipt.

   • Unresolved grievances can be escalated to SEBI via SCORES (https://scores.gov.in).

 

 

D. Services Provided

• Financial Planning and Investment Advisory

• Asset Allocation and Goal-Based Planning

• Risk Profiling and Portfolio Review

• Wealth Preservation and Monitoring

• Retirement and Insurance Planning

• Ongoing Financial Guidance

 

 

E. Rights of Investors

Investors have the right to:

1. Receive fair, transparent, and unbiased advice.

2. Obtain details of services offered, fee structure, and mode of advice before onboarding.

3. Receive a copy of the Client Agreement and Disclosure Document.

4. Expect confidential handling of all personal and financial information.

5. Have access to a timely grievance resolution process.

 

 

F. Responsibilities of Investors

1. Verify that Hrushikesh Kale is a SEBI-registered Investment Adviser (Reg. No.: INA00001380).

2. Understand the scope of services, limitations, and fee structure before engagement.

3. Provide accurate and complete financial details for proper risk assessment.

4. Pay fees only through approved banking channels as per the agreement.

5. Retain copies of advice, communications, and payment receipts.

 

 

G. Do’s and Don’ts for Investors

DOs

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Deal only with SEBI-registered advisers.

Verify registration number (INA00001380).

Read all documents and disclosures carefully.

Keep written records of all advice and communication.

Ensure fee and services are as per written agreement.

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DON’Ts

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Don’t engage unregistered entities offering investment tips.

Don’t pay fees in cash or to third parties.

Don’t expect or rely on guaranteed returns.

Don’t share passwords, OTPs, or confidential data.

Don’t invest based on verbal assurances alone.

 

 

H. Grievance Redressal Mechanism

1. Step 1 – Approach Hrushikesh Kale:

   • Email your grievance to - hrush4u@gmail.com

   • Acknowledgement within 7 working days.

   • Resolution within 30 days of receipt.

2. Step 2 – Approach SEBI (if unresolved):

   • Lodge your complaint on SCORES (https://scores.gov.in).

   • SEBI may facilitate conciliation or arbitration.

3. Step 3 – Arbitration / Ombudsman:

   • If unsatisfied, investors can seek redressal under SEBI’s Investor Grievance Redressal Mechanism.

 

 

I. Timelines for Grievance Resolution

Step 1

Acknowledge complaint

Within 7 working days

Step 2

Resolve complaint

Within 30 calendar days

Step 3

Escalation to SEBI

After 30 days if unresolved

 

J. Display and Disclosure Requirement

Pranamya Financial Services shall:

• Display this Investor Charter prominently on its website and office premises.

• Publish quarterly complaint status (received / resolved / pending) on the website.

• Provide this Charter and Disclosure Document to all clients at onboarding.

 

Issued in compliance with:
SEBI Circular No. SEBI/HO/IMD/IMD-II CIS/P/CIR/2021/0684 dated November 17, 2021
Securities and Exchange Board of India (SEBI)